Wherever you are, we’re there to help!
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Has an illness or injury derailed your holiday and need a doctor urgently? Do you need multi-lingual assistance or help with translation services?
There are many ways the World Nomads 24/7 Emergency Assistance Team can assist you when things don’t go as planned. Some of the most common events our team has helped with include:
Our experienced emergency assistance case managers and friendly claims and customer service staff will be there to aid you 24 hours a day, 365 days a year.
All you need to do is get in touch with us as soon as you have experienced an emergency. We have all the contact details below, whether it's over the phone, SMS or email.
If it's an emergency, such as a serious injury, sudden illness, an accident or hospitalisation, contact our Emergency Assistance team as soon as possible. Our Emergency Assistance Team are available 24/7, 365 days a year.
From overseas:
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)
From within Australia:
Phone: 1300 787 375
SMS: +61 4 1720 4602
Email: assist@worldnomads.com
You can ask the local operator to connect you reverse charges, or claim your call costs later. You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
If it's an emergency, such as a serious injury, sudden illness, an accident or hospitalisation, contact our Emergency Assistance team as soon as possible. Our Emergency Assistance Team are available 24/7, 365 days a year.
From overseas:
Phone: +61 2 8263 0470; or
Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)
From within Australia:
1800 622 210
SMS: +61 4 1720 4602
Email: assist@worldnomads.com
Call the assistance team at Chubb. They're available 24 hours a day, 7 days a week:
Phone: +1 212 315-1806 (from anywhere in the world)
Phone: 0800-591-1043 (from Brazil); or
Whatsapp message: +54 911 3053-3959
Call the assistance team at Zurich. They're available 24 hours a day, 7 days a week:
Phone: +1 877-660-2844 (from anywhere in the world)
Phone: (11) 2526-9312 (from Brazil); or
Whatsapp message: +57 316 851-0533
Call the assistance team at Travel Guard. They're available 24 hours a day, 7 days a week:
Phone: +1 866 878 0192 (toll-free from Canada and the Continental US); or
Phone: +1 416 646 3723 (collect from anywhere else in the world)
Contact our Emergency Assistance team. They're available 24 hours/7 days.
Contact our Emergency Assistance Team. They are available 24 hours/7 days.
For policies purchased before September 21 2021:
From anywhere in the world:
Phone: +353 21 237 8008 or +353 21 237 8003
Email: assist@worldnomads.com
Emergency Assistance: 24 hours, 7 days a week
Phone: +353 (0) 90 640 6460
Email: worldnomadsassist@axa-assistance.com
Contact our 24/7 Emergency Assistance team.
Phone: +353 21 237 8003 or +61 2 8263 0470
(Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: assist@worldnomads.com
Emergency Assistance: 24 hours, 7 days a week
Phone (from overseas): +44 (0) 20 3093 1750
Email: worldnomadsassist@axa-assistance.com
Contact our 24/7 Emergency Assistance team.
Phone: +353 21 237 8005 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone (within the UK): 0800 260 5081
Email: assist@worldnomads.com
Generali Global Assistance is available 24 hours, 7 days a week, 365 days a year from anywhere in the world:
Telephone: +1-877-289-0968 (toll free within the US and Canada)
Telephone: +1-954-334-8143 (Collect worldwide)
Email: ops@gga-usa.com
Call AXA. They're available 24 hours a day, 7 days a week:
Phone:+86 10 8468 5628
Webchat: https://www.axatp.com/service/
Call our assistance team. They're available 24 hours/7 days.
Phone: +353 21 237 8009 oror +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)
Email: assist@worldnomads.com
*Reverse charges/collect calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.
If you’re ready to start exploring our travel cover options and optional extras, then visit our Get a Quote page and tell us your travel details.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
Before your trip, check to see if there are current travel alerts for your destination – you can also check travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.