For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
For policies purchased on or after 17 December 2021, your World Nomads policy is provided through Chubb Seguros:
Call the claims team at Chubb. They're available 24 hours a day, 7 days a week:
If you are in Brazil, call: 0800-591-1043
For policies purchased on or before 16 December 2021, your World Nomads policy is provided through Zurich Seguros:
Call the claims team at Zurich. They are available Monday to Friday from 9am to 6pm and Saturday from 9am to 2pm (except holidays).
If you are in Brazil, call: 0800-878-3233
Our teams will tell you what you need to do next.
Depending on your case, what happened to you or your Travel Insurance plan, the procedures may differ. By calling us you will know the best way forward.
The contact with our customer service teams does not exempt you from the obligation to deliver all required documents.
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Para obter ajuda em uma emergência, entre em contato com a equipe de Assistência Emergencial 24h. Estamos disponíveis 24 horas por dia, 7 dias por semana em português.(For help in an emergency, contact the 24 Hours Emergency Assistance team. They’re available 24 hours a day, 7 days a week and speak Portuguese.)
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Estamos aqui para ajudar se você tiver alguma dúvida sobre sinistros e reembolsos. (We’re here to help if you have a question about your claim.)