Sinistros, Reembolsos e Indenizações

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Apparently something didn't go as planned ...

No problem, we're here to help you. Things don't always happen the way we want them to, so we'll help you work it out as soon as possible. Please read the following steps carefully so that our teams can assist you quickly.

For policies purchased on or after 17 December 2021, your World Nomads policy is provided through Chubb Seguros:

Call the claims team at Chubb. They're available 24 hours a day, 7 days a week:

If you are in Brazil, call: 0800-591-1043

For policies purchased on or before 16 December 2021, your World Nomads policy is provided through Zurich Seguros:

Call the claims team at Zurich. They are available Monday to Friday from 9am to 6pm and Saturday from 9am to 2pm (except holidays).

If you are in Brazil, call: 0800-878-3233

Our teams will tell you what you need to do next.

Depending on your case, what happened to you or your Travel Insurance plan, the procedures may differ. By calling us you will know the best way forward.

The contact with our customer service teams does not exempt you from the obligation to deliver all required documents.

This information is for Brazilian residents only. All of the information we provide about travel insurance is a brief summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the travel insurance plans described. Coverage may not be available in all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

World Nomads is supported by different insurers from around the world, with variations in coverage and terms depending on your country of residence, the plan you buy and what’s happened to you. The insurance products described are available for Brazil residents through World Experiences Seguros De Viagem Brasil Ltda and are underwritten by Chubb Seguros Brasil S.A.