If your gear has been stolen or damaged, here's how we can help.
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Lost, stolen and damaged luggage incidents make up nearly half of all travel insurance claims. World Nomads travel insurance offers coverage for theft, loss, or damage of your bags and personal effects.
Your Policy Disclosure Statement (PDS) will have very specific limits, both on the total value of the luggage covered, and on individual items. If there're some items you're bringing that exceed those limits, specify them when you get a travel insurance quote.
We offer cover for the following:
There are of course terms, conditions, limitations and exclusions on how cover applies. For example, we won't cover your electronics or jewellery if you check them into an airline. Read the PDS so there are no surprises.
Your first move should be to report it, ASAP. Who you report it to depends on your circumstances. Here are some of the most common situations:
If your luggage has been lost or stolen on public transport:
If your luggage has been lost or stolen from your airline or accommodation provider
If your luggage has been lost or stolen on a tour or at a public venue (e.g. airport, museum, sports stadium)
If your situation is not listed get in contact and we can help.
File a police report—this step is non-negotiable because your potential insurance claim hinges on it. Head to the nearest police station and get a copy of the report or at least a reference number.
Contact your provider to block the service and get written confirmation. And don’t forget to call your bank to block any stolen cards ASAP.
If you have an iPhone, try using the Find My iPhone feature. If you have a Samsung, use the Find My Mobile feature to pinpoint your device’s location on a map.
Hold onto every bit of paperwork—receipts for emergency buys, itineraries, booking and cancellation confirmations for any affected travel arrangements. If you don’t do this, we may reduce or reject your claim.
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
If you’re ready to explore our travel insurance plans and optional extras, then visit our Get a Quote page and tell us your travel details.
This is not a full list of what's covered and not covered. There are terms and conditions, limitations and exclusions that apply. For more information check out our FAQ article on baggage cover and personal effects and read your PDS carefully before you buy.
It doesn't get much more touristy than this. My iPhone 4 was stolen from me while at a Starbucks in Paris. It was on the table I was sitting at. Two girls came up and spoke to me and put a piece of paper in front of me and at this point must have taken the phone. I told them I didn't speak French, they left and by the time I had noticed my phone was missing they were gone.
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If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
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Phone: +61 2 8263 0470 or Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)
Contact the teamHere are our most frequently asked questions about buying travel insurance for baggage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Before your trip, check the latest government advice for any travel alerts for your destination.