For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
Desculpe, essa informação está indisponível no momento. Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)
SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
Email: travel.brasil@br.zurich.com
While it’s very important that you be extra careful with your own baggage and personal effects while travelling, your policy can help if something happens and it’s lost, stolen or damaged.
Depending on what’s happened, your personal items are covered by repairing or paying out the replacement cost (but only if the covered items are documented as less than two years old or in the case of clothes, they must be documented as less than one year old.)
You’ll need to report any theft or fire to the nearest police authority within 24 hours of the discovery (if you can’t notify the relevant local authority due to exceptional circumstances, you must notify the claims department as soon as possible).
Your police report and/or the reports filed with the carrier, accommodation provider or other service provider plus relevant tickets and baggage checks (for loss or damage to baggage by the carrier) are needed to support your claim.
And of course you’ll need receipts of purchase and proof of ownership for the items you are claiming. What we are looking for is proof of purchase, ( date of purchase and the amount paid) and that the item was yours.
Also be aware that any baggage or sporting equipment claim submitted will have a €70EURO/$100USD policy excess deducted per person, per claimable event (the currency you purchase your policy in is the currency you will pay for your excess, either EURO or USD)
Travel insurance is not designed to cover everything, so take the time to read the Product Guide (policy wording), particularly the List of Benefits and Section 21 Baggage and Section 6 General Exclusions, so there are no surprises if you do need to use it.
At no time for any reason should you leave your bags or any personal items unsupervised anywhere. You wouldn't do it at home so be more careful when you are travelling.
Your baggage and personal effects are not covered at all when:
Antes de viajar, consulte as atualizações da anvisa sobre alertas e restrições para seu destino.