Monday, January 1, a 7.6 magnitude earthquake struck the Noto Peninsula of Ishikawa Prefecture, Japan, causing widespread destruction.
The earthquake also generated a tsunami measuring up to 1.2 m along the Sea of Japan. There are tsunami warnings in place for several prefectures. If you're in an affected area, move to higher ground, monitor the media and follow the advice of local authorities. Travellers in these areas may experience disruption to their travel plans.
If you’re already travelling
If you’re a World Nomads traveller and require emergency medical assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.
You must contact us before seeking medical attention, emergency evacuation or repatriation unless your medical condition prevents you from calling, in which case you must call as soon as medically possible or have someone call on your behalf. You must also notify us immediately of a cancellation, interruption or delay no later than the next business day following the cancellation, interruption or delay.
If you’re planning to travel to Japan
Your policy can continue to offer cover in line with the policy terms and conditions. Note that the policy offers cover based on specific, listed insured events; also, you must be aware that policy exclusions may exist. Before planning travel, please check the government advice applicable to your policy and monitor media coverage.
If your travel plans are affected
Before commencing travel, please check the Canadian government website for travel advice and advisories applicable to your destination and monitor media coverage.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
In the event you need to claim, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
Emergency Contact Information:
Government Travel Alerts
Canada: https://travel.gc.ca/travelling/advisories
24/7 Worldwide Emergency Medical Assistance and LiveTravel™
Canada and Continental USA (Toll Free): 1-866-878-0192; or
International Collect: +1 416-646-3723
Our assistance co-ordinators will provide guidance should you require emergency medical or dental assistance 24 hours a day, seven (7) days a week. You must notify us prior to any emergency medical treatment and prior to any surgery, invasive procedure or hospitalization. We will make every effort, although we cannot guarantee, to pay providers directly.
The LiveTravel™ service team can help You with emergency travel problems that can arise during a trip. Services include:
- Emergency and after-hours travel services
- Rebooking flights
- Hotel reservations
- Ground transportation
- Luggage tracing
- Lost/Stolen credit card replacement
Security Assistance
Canada and Continental USA (Toll Free): 1-866-878-0192; or
International Collect: +1 416-646-3723
Through the support of a global network of more than 100 security experts, we provide prompt responses to security issues, from minor security incidents to truly life-threatening events. Available 24/7. We provide:
- Secure evacuation assistance
- Security and safety advisories, global risk analysis and specialist consultations
- Urgent message alerts
- 24/7/365 incident response services to assist customers and their families
Customer Service
Canada and Continental USA (Toll Free): 1-877-328-2528; or
International Collect: +1 416-646-3723
Email: infoCAN@worldnomads.com
If you need to make a reverse charge call, contact the international operator, however, there may be restrictions when using mobiles. If you aren't sure, ask your hotel reception to connect you.
This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, or if you have questions, just ask us.
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We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 7:00am - 7:00pm (CST)
Contact us
Within Canada & continental USA, toll free:
1 877 328 2528
International collect:
+1 416 646 3723