Find out how we could help if you're caught up in a terror attack.
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While your chances of being on the receiving end of a terrorist attack are slim, we know it’s a concern for many travellers. Make sure you know what our policies cover, so when you buy one, you're prepared if you're unlucky enough to be caught up in an attack.
If the event is unforeseen – which by their very nature terrorist attacks almost all are, you could be covered for:
In addition, we also have emergency assistance teams who can assist you – keeping you informed, putting you in contact with consular officials, arranging medical care, and getting in touch with your family for you.
Travel insurance isn’t designed to cover everything. Our Emergency Assistance team often sees claims for terrorism that have to be declined because our plan excludes them. They include:
This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, or if you have questions about your coverage, just ask us.
It’s essential that you get in contact with our Emergency Assistance Team as soon as possible so that our team can support you from the time you fall sick or get injured until the time you get home.
So that our Emergency Assistance team can assist you quickly, please be ready with the following:
After the terrorist attacks in Paris on November 13 and subsequent raids in St. Denis on November 18, we decided to cancel our trip until a better time to travel with our children overseas.
Here are our most frequently asked questions about cover for Terrorism. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Protect your hard earned vacation from unexpected cancellation.
We’ve got your back.
Take the pain out of medical or dental costs.
We’ve got your back.
We’ll get you to hospital or home quickly.
Help starts here.
Covers the theft, damage or delay of your bags, tech and sports gear.
Help starts here.
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the teamBefore your trip, check the latest government advice for any travel alerts for your destination.