When your cards get stolen or lost and you need a replacement.
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For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
Your money is your lifeline when you’re travelling. So when your credit card is stolen it’s not just inconvenient… it’s seriously upsetting and potentially devastating to your travel plans.
Getting a replacement card back fast is super important. That’s why as long as you were looking after your credit cards and didn’t just forget them at the restaurant, World Nomads will do all we can to help you get your replacement cards fast.
Credit card travel insurance can help with the costs of replacing your credit card. This may include:
We won’t cover any fraudulent purchases made on your credit card. We recommend you always keep the contact numbers of your financial institution handy so you can call them to cancel the card and prevent any fraudulent activity on it should your cards be stolen. We also won’t cover:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
If you’re unsure of what to do when your credit card is stolen it’s a good idea to start with reporting it to your financial institution, the local authorities such as the police and if it was stolen when you were traveling on transport, then you should also report it to the relevant carrier.
You will need to make sure get a written report from the police authorities and if applicable, the common carrier, before you make a claim with us. Please note that an excess may be applicable and cover may vary according to the plan you have purchased.
I was sitting on a motorbike while my boyfriend was driving. Two other motorbikes started following us and the other one drove next to us and pulled my bag, which had a strap over my shoulder and I was holding it tight with both hands between me and my boyfriend. We were on our way back to our room from shopping and dinner. I had my iPhone5, wallet(with little bit of cash, drivers license, three credit cards), some clothes and make-up in there.
Protect your hard earned vacation from unexpected cancellation before you leave home.
We’ve got your back.
Take the pain out of medical costs while traveling abroad.
We’ve got your back.
Expenses included in Emergency Medical limits.
Help starts here.
Covers the loss, theft or damage of your bags, tech and gear (just not sports equipment when in use).
Help starts here.
We're here to help if you have a question about your claim. We're available.
Contact usFor policies purchased on or after 27 June 2024
| Country of residence | Phone |
|---|---|
| Belgium | +44 (0) 333 333 9621 |
| Denmark | +44 (0) 333 333 9619 |
| Germany | +44 (0) 333 333 9618 |
| Netherlands | +44 (0) 333 333 9617 |
| Country of residence | |
|---|---|
| Belgium | worldnomads.clmsbe@collinsoninsurance.com |
| Denmark | worldnomads.clmsdk@collinsoninsurance.com |
| Germany | worldnomads.clmsde@collinsoninsurance.com |
| Netherlands | worldnomads.clmsnl@collinsoninsurance.com |
| Country of residence | Phone |
|---|---|
| Belgium | +32 (0)2 808 66 32 |
| Denmark | +45 89 87 30 23 |
| Germany | +49 (0)335 5622 3012 |
| Netherlands | +31 (0)20 8080731 |
Here are our most frequently asked questions about stolen credit cards insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.