For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
If an immediate relative suffers an accidental injury, serious illness or dies suddenly, then your travel insurance policy may be able to help get you home.
Sometimes it’s very hard to tell who is an immediate relative and who is not. Some relatives we would travel with anywhere in the world, some others not so much… but for our insurance purposes and to clear up any confusion we’ve defined it for you in the policy.
'Immediate relative’ means your mother, father, sister, brother, spouse, civil partner, fiancé/e, your children (including adopted and fostered), grandparent, grandchild, parent-in-law, daughter-in-law; sister-in-law, son-in-law, brother-in-law, aunt, uncle, cousin, nephew, niece, step-parent, step-child, step-brother, step-sister or legal guardian.
There’s cover available under our travel insurance policy for your cancellation costs incurred for any pre-booked and non-refundable portion of your transport, accommodation and tuition/course fees if you have no option but to cancel before leaving home.
If you’re already travelling, there’s also cover available for your reasonable, additional travelling expenses (Economy class) to end your trip and return home early provided you have a return ticket.
If your immediate relative is diagnosed with Coronavirus after you’ve started your trip and is then hospitalised or dies, and you have to cancel /cut short your trip, you may be covered for your non-refundable pre-paid travel arrangements.
If you need to end your trip earlier than planned, you must:
Also be aware that any cancellation or trip disruption claim submitted will have the policy excess applied. There is an excess applicable per person, per event.
Here are some of the main things that aren’t covered:
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
We’re here to help if you have a question about travel insurance.
Before your trip, check the latest government advice for any travel alerts for your destination.