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How to contact the World Nomads claims team

It's easy to contact our claims team after you've submitted your claim online.

As we've recently changed our insurer, please select the date you bought your policy:

Policies purchased on or after 27 June 2024
Policies purchased before 27 June 2024 (GMT)

Policies purchased on or after 27 June 2024 (IST/GMT)

Claims Services

Monday - Friday 9:00am - 5:00pm (IST/GMT)

Phone: +353 4 69 017161

Claim Online: https://worldnomads.collinsoninsurance.com

Policies purchased before 27 June 2024 (IST/GMT)

Claims Services

Monday - Friday 9:00am - 5:00pm (IST/GMT)

Phone: +353 (0) 90 640 6460

Web: https://www.worldnomads.com/Member/

Last updated: Jun 24, 2024 10:24 PM

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Contact our Emergency Medical Assistance Team

For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.

Be prepared, so that our Emergency Medical Assistance teams can assist you quickly, please be ready with the following:

Your policy number
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

Contact us

Phone

For policies purchased on or after 27 June 2024:

_________________

For policies purchased before 27 June 2024:
Phone: +353 (0) 90 640 6460

Email

For policies purchased on or after 27 June 2024:

worldnomads.assist@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

worldnomadsassist@axa-assistance.com

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 27 June 2024:

From anywhere in the world, charges apply:
Phone: +353 4 69 017 161

_________________

For policies purchased before 27 June 2024:

From anywhere in the world, charges apply:
Phone: +353 (0) 90 640 6460

_________________

Email

For policies purchased on or after 27 June 2024:

worldnomads.clmsie@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

https://worldnomads.claims.axa.travel

_________________

By providing your country of residence, we can display information relevant to you

Your country of residence is the country where you:

Are a citizen or a legal resident
Have access to long term medical care through a national health insurance scheme and/or private health insurance (not including reciprocal health agreements)
Will be repatriated to for ongoing medical care if you’re unable to continue your trip
Have unrestricted, unconditional right of entry
Have a residential address

Search for your country of residence:

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Please select your country of residence

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Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

World Nomads is a trading name of nib Travel Services Europe Limited which is regulated by the Central Bank of Ireland (C172027). Registered Office: City Quarter, Lapps Quay, Cork, T12 Y3ET, Ireland (Company Registration Number 601851). Collinson Insurance Europe Limited is authorised by the Malta Financial Services Authority in Malta and is regulated by the Central Bank of Ireland for conduct of business rules. World Nomads are tied to Collinson Insurance Europe Limited (CIEL) to provide the products which are manufactured by CIEL and distributed by World Nomads.

How to contact the World Nomads claims team

Policies purchased on or after 27 June 2024 (IST/GMT)

Policies purchased before 27 June 2024 (IST/GMT)

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