For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
It’s possible to amend, extend, or cancel your travel insurance policy. This can be done via your World Nomads membership or you can contact us and we can check your policy and make any changes available.
If the trip start date on your policy has not yet passed, and you haven’t made and don’t intend to make a claim, then you can change the trip start date to align with your new travel plans. You can only move your trip start date to a date that is up to 12 months after the date you purchased your policy.
You can amend the details or extend the policy via your World Nomads membership. It's important to understand there are current limitations to travel insurance cover relating to coronavirus, including exclusions for epidemics or pandemics. Government warnings of 'Do Not Travel’ to specific regions and government regulations also impact your cover, including when you amend an existing policy.
All policies are subject to a 21-day ‘cooling-off’ period within which travellers may be able to cancel their policy and obtain a full refund. If you want to cancel a policy within the cooling-off period, you can do so via your membership or by contacting us and we will refund your premium as long as you aren’t using your policy in any way.
Not using your policy means, for example, that:
We recognise you may be unable to travel due to a coronavirus-related event which impacts you after the cooling-off period has expired. If you are unable to travel due to a coronavirus-related event such as government regulations or a government warning of ‘Do Not Travel’ to a specific region, and you haven't used and don't need to use your policy to travel or claim, you are also eligible to obtain a refund.
Before you decide to cancel, please make sure you consider the implications and any existing value under the policy, including for example any pre-trip cancellation cover you may have. The extent of cover afforded will depend upon both the Policy Document and your individual facts and circumstances.
If you have travelled and don’t plan on making a claim or exercising any other rights under your policy, you may be eligible for a refund of the unused portion of your policy. Contact us to find out more.
Remember, cancelling your policy means you won’t be eligible for any cover, and you won’t be able to make any claim under the policy. If you request and are granted a refund, your policy cannot be reinstated. To request a refund or for assistance when claiming, please contact us.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about your policy. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375