For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
World Nomads and Coronavirus (COVID-19)
World Nomads travel insurance Explorer plans now include cover for some Coronavirus-related events. You can read more about it in our Coronavirus cover article, which has all of the details, including benefit limits and exclusions.
You can also read our latest Travel Alerts in relation to Coronavirus.
Experiencing a medical emergency
If you're experiencing a medical emergency and need medical help, contact our 24/7 Emergency Assistance team who can help direct you to or help you obtain medical help, and if medically necessary, work with local authorities to repatriate you home to New Zealand, subject to the terms and conditions of your policy.
Making a claim
If you have questions about making a claim, please read here.
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We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
- Saturday to Sunday closed (NZST/NZDT)
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Within New Zealand:
0800 666 237
From anywhere in the world:
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