Travel Insurance Credit

World Nomads is offering eligible Australian and New Zealand travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.

This is for eligible World Nomads customers excluding residents of the US, Canada, Brazil, China and the Philipines.
World Nomads recognises that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travellers around the world.

To help, we are offering eligible Australian and New Zealand resident travellers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.

If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit.

Credit offer redemption

Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before June 30, 2021 to receive a refund on the original unused policy.

Terms of credit

Customers, with departure dates up to and including September 30, 2020 must apply for a credit offer by September 30, 2020. We will confirm your offer of credit in writing, once approved.

Who is eligible:

This credit offer is available for to eligible Australian and New Zealand resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.

Who is not eligible:

The credit offer cannot be redeemed if you use the original policy in any way, such as:
1. you have travelled or intend to travel on this policy;
2. a claim is submitted or you want to exercise any other right under the policy;
3. the policy is cancelled before the credit is redeemed.
Policy holders who are not residents of Australia or New Zealand.

Redemption:

To redeem a travel insurance credit, travellers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia or the policy wording in New Zealand active at the date the new policy is purchased, and request a refund for the original unused policy no later than June 30, 2021.
Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
At least one insured traveller from the original unused policy needs to be listed on the new policy;
Credit must be redeemed by June 30, 2021. Travel does not have to commence before this date;

Other important information:

This offer of credit is not transferrable;
Credit is applicable to the purchase of travel insurance which is managed by nib Travel Services (Australia) Pty Limited on behalf of the underwriter.
All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.

This information is for residents of New Zealand only. Always read your Policy Document and other policy documentation to review your specific cover and to make sure that the policy is right for you.

World Nomads is supported by different insurers from around the world. This insurance is arranged and promoted by WorldNomads.com Pty Limited ABN 62 127 485 198 AR 343027 (a proprietary limited company incorporated in Australia, NZBN 9429050505364), as an authorised representative of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173 AFS Licence No. 308461 (a proprietary limited company incorporated in Australia, NZBN 9429050505340) and underwritten by Pacific International Insurance Pty Ltd (a proprietary limited company incorporated in Australia, NZBN 9429041356500).

Travel Insurance Credit

World Nomads is offering eligible Australian travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.

This is for eligible World Nomads New Zealand customers.

World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.

To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.

How to apply for a travel insurance credit

If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.

To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.

* If you’ve already been in touch with us, you don’t have to reapply!

Credit offer redemption

Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2022 to receive a refund on the original unused policy.

Terms of credit

Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.

Who is eligible:

This credit offer is available for to eligible Australian and New Zealand resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.

Who is not eligible:

Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
The credit offer cannot be redeemed if you use the original policy in any way, such as:

you have traveled or intend to travel on this policy;
a claim is submitted or you want to exercise any other right under the policy;
the policy is cancelled before the credit is redeemed.

Redemption:

To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2022.
Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
At least one insured traveler from the original unused policy needs to be listed on the new policy;
Credit must be redeemed by 31 March 2022. For all other eligible residents, travel does not have to commence before this date.

Other important information:

This offer of credit is not transferrable;
Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.

This information is for residents of New Zealand only. Always read your Policy Document and other policy documentation to review your specific cover and to make sure that the policy is right for you.