Yes, you can still make a claim, but please be aware that you will still be asked to provide proof of ownership for the stolen or damaged items.
We understand that you might not be able to produce receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of ownership where you would be reasonably expected to have such evidence.
Keep your receipts
If you intend to make a claim, you must provide evidence of proof of ownership, age and value of your belongings to substantiate your claim. It’s useful to keep all receipts for items you buy on your trip separate from the items in case you need to make a claim.
Our Standard and Explorer or claims teams may ask you to supply the original documents to verify your claim, so you should keep these safe, just in case.
If you’re taking high value items on your trip (like your photography or filming equipment, perhaps?), consider making copies of the receipts and emailing them to yourself and a friend or relative. If you’re on the road and you need to claim for that item, you will have the receipt handy, instead of having to wait until you get home.
Photos aren’t proof
We know that if can be difficult to support your claim – whether it’s getting a report or proving you owned something. It’s worth mentioning that in most cases, photos simply aren’t adequate proof. A photo can’t tell us the model of a camera or show the difference between a genuine brand and a fake. We’ll always work with you as best we can, but if a photo’s all you’ve got, cover may be limited.
Proof of ownership can include photographic evidence in conjunction with warranty cards, manuals, receipts, bank or credit card statements. In the end, common sense prevails, and you should ask yourself, "Does this conclusively prove that I owned this item?".
You may submit a claim online through your World Nomads membership or by requesting a claim form from World Nomads.
Written notice should be sent to our claims team as soon as possible of your return home to enable the timely collection of evidence and assessment of your claim. If you don’t give our claims team notice of your claim as soon as is possible, we can limit or reduce your claim by the amount we have been disadvantaged because of the delay.
Contact us if you have any queries relating to your claim and what you need to send in to support your claim.
As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions.
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