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Happy Holidays!

If you get into strife over this holiday season, our Emergency Assistance teams are available 24/7 throughout the holiday season for emergency medical assistance.

If you're not in trouble, and you need someone to help answer a question about your policy or your claim, select your country of residence to view the opening hours of the customer service and claims service teams:

If you have a question about your World Nomads membership, please contact our Australian head office.

United States Residents

Customer Service

We're available to help 24/7.

However, the following days have amended hours:

  • December 25th: Closed
  • December 26th: Closed
  • January 1st: Closed

Claims Service

We're available to help 24/7.

However, the following days have amended hours:

  • December 25th: Closed
  • December 26th: Closed
  • January 1st: Closed

Emergency Assistance

Open 24 hours a day, 7 days a week.

Australian and New Zealand residents

Customer Service

We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).

The following days have amended hours:

  • December 25th: Closed
  • December 26th: Closed
  • January 1st: Closed
  • January 26th: 10am - 2pm (AEST/ADST) 

Claims Service

Open normal Sydney, Australia business hours (9am - 5pm AEST/ADST) and closed public holidays.

Emergency Assistance

Open 24 hours a day, 7 days a week.

United Kingdom and Ireland residents

Customer Service

We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:

  • December 25th – 26th: Closed
  • December 31st: Closed
  • January 1st: Closed

Customer Service

We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:

  • December 25th – 26th: Closed
  • January 1st: Closed

Emergency Assistance:

Open 24 hours a day, 7 days a week.

Canadian residents

Customer Service

The World Service Centre is available (EST) Monday to Friday 8am-9pm; Saturday 7am-9pm, except the following days:

  • December 25th: 9am to 5pm EST
  • December 26th: 8am to 9pm EST
  • January 1st: 9am to 5pm EST

Claims Service

The claims call centre will be closed on the following hours:

  • December 25th: Closed

Emergency Assistance:

Open 24 hours a day, 7 days a week.

Brazilian Residents

(polices purchased after Aug 9, 2016)

Customer Service

The Brazilian Customer Service Centre in Sao Paulo, Monday to Friday 8am-8pm; Saturday 8am-6pm, except for:

  • December 25th: Closed
  • January 1st: Closed

Claims Service

The claims call centre is based in Sao Paulo and is open 24/7, except for:

  • December 25th: Closed
  • January 1st: Closed

Emergency Assistance:

Open 24 hours a day, 7 days a week.

Residents of all other countries

Customer Service

We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).

The following days have amended hours:

  • December 25th: Closed
  • December 26th: Closed
  • December 27th: 10am - 2pm
  • January 1st: Closed
  • January 26th: 10am - 2pm

Claims Service

The claims office is open during normal Danish business hours (9am - 5pm) and closed public holidays, including:

  • December 23rd - 26th: Closed
  • December 30th: Closed
  • December 31st: Closed
  • January 1st: Closed

Emergency Assistance

Open 24 hours a day, 7 days a week.