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If you get into strife over this holiday season, our Emergency Assistance teams are available 24/7 throughout the holiday season for emergency medical assistance.
If you're not in trouble, and you need someone to help answer a question about your policy or your claim, select your country of residence to view the opening hours of the customer service and claims service teams:
If you have a question about your World Nomads membership, please contact our Australian head office.
We're available to help 24/7.
However, the following days have amended hours:
We're available to help 24/7.
However, the following days have amended hours:
Open 24 hours a day, 7 days a week.
We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).
The following days have amended hours:
Open normal Sydney, Australia business hours (9am - 5pm AEST/ADST) and closed public holidays.
Open 24 hours a day, 7 days a week.
We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:
We're available to help, during normal London, UK business hours (9am - 5pm) and closed public holidays, including:
Open 24 hours a day, 7 days a week.
The World Service Centre is available (EST) Monday to Friday 8am-9pm; Saturday 7am-9pm, except the following days:
The claims call centre will be closed on the following hours:
Open 24 hours a day, 7 days a week.
The Brazilian Customer Service Centre in Sao Paulo, Monday to Friday 8am-8pm; Saturday 8am-6pm, except for:
The claims call centre is based in Sao Paulo and is open 24/7, except for:
Open 24 hours a day, 7 days a week.
We're available to help in Sydney, Australia (AEST/ADST) 8am - 8pm (Monday - Friday); 9am - 5pm (Saturday); Sunday (closed).
The following days have amended hours:
The claims office is open during normal Danish business hours (9am - 5pm) and closed public holidays, including:
Open 24 hours a day, 7 days a week.
Before your trip, check the latest government advice for any travel alerts for your destination.