What to do if someone on the policy dies
We're here to help
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1. Contact Us
Contact the World Nomads 24/7 Emergency Assistance Team. They will help you liaise with the local authorities.
We understand that this is a terrible and difficult time, and we can help you through the process of dealing with the situation. We can put you in touch with the necessary authorities and guide you through what you will need to do.
2. Get it in writing
In general, you’ll need copies of the following to submit with your claim. If unsure, please ask:
- Death certificate, confirming the cause of death.
- Hospital admission report, if relevant.
- Ambulance and medical evacuation reports, if relevant.
- Police report, if they were involved.
In some cases, we may need to obtain past medical history records from the deceased person’s usual doctor. We’ll let you know if this is the case.
3. Keep your receipts
You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the full details.
If you have questions about what's covered and not covered, just ask us.
4. Can I claim for a COVID-19 related death?
Yes, it’s possible to submit a claim for any set of circumstances, including a death arising from a Coronavirus (COVID-19) diagnosis. That said, your coverage and whether World Nomads will pay a benefit toward your claim will depend on the terms, conditions, limitations and exclusions of the policy. What is and isn't covered varies depending on your Country of Residence.
You can read more about our COVID cover in our What's Covered for Coronavirus article, including benefit limits, conditions and exclusions.
Our policies aren’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
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