What to do if you’re being sued for personal liability
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Every case is different. So we prefer to work with you closely on this if something does go wrong. But here’s two rules that are true for all cases, so make sure you follow them:
NEVER admit you are at fault.
It may feel natural to say you’re sorry when something goes wrong. But don’t. If you do admit fault in any way, we won’t pay your claim.
Get contact details from all involved
You should get contact details of everyone involved in the incident that lead to your claim, including witnesses, police or other officials who attended.
Contact us as soon as possible
As soon as you know that there may be a claim made against you, you must contact our Emergency Assistance team and we’ll then tell you what to do next.
If you delay in contacting us, and we determine that this could have influenced the outcome of your case, we will either not pay your claim or reduce it to reflect that influence.
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