Please select the date you bought your policy:
- Policies purchased on or after 1 September 2021
- Policies purchased between 1 August 2019 and 31 August 2021
- Policies purchased between 1 November 2018 and 31 July 2019
________________________________________
For policies purchased on or after 1 September 2021
At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.
However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:
Complaints – where to start
World Nomads has a dedicated complaints team who can help with any concerns you may have in relation to our products and customer service. You can contact us on the below details.
Customer Relations
nib Travel Services
PO Box 912
South Cork DSU
Cork, Ireland
Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)
Monday - Friday 9:00am - 5:00pm (BST/UTC)
Email: CustomerCareGBR@worldnomads.com
Claims or Emergency Assistance
If your complaint is in regards to the handling of your claim or the emergency assistance case, then you can raise your complaint directly with the insurer who manages your claim - please see the below details.
Monday - Friday 9:00am - 5:00pm (BST/UTC)
Phone: +44 (0) 20 3093 1750
Email: claimcomplaints@axa-travel-insurance.com
Still not happy?
If you remain dissatisfied after Inter Partner Assistance S.A. has considered your complaint, or you have not received a decision within eight (8) weeks for them to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk
Telephone Number:
From within the United Kingdom
0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers).
From outside the United Kingdom
+44 (0) 20 7964 0500
Fax number: +44 (0) 20 7964 1001
Text number: 07860 027 586 call back service
The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk.
For policies purchased between 1 August 2019 and 31 August 2021
At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.
However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:
Customer Relations
nib Travel Services
PO Box 912
South Cork DSU
Cork, Ireland
Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)
Email: CustomerCareGBR@worldnomads.com
If you remain dissatisfied after nib Travel Services has considered your complaint, or you have not received a decision by the time nib Travel Services has taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone Number:
From within the United Kingdom
0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers).
From outside the United Kingdom
+44 (0) 20 7964 0500
Fax number: +44 (0) 20 7964 1001
Text number: 07860 027 586 call back service
The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk.
For policies purchased between 1 November 2018 and 31 July 2019
At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.
However, if you are not satisfied with the outcome of a claim or the service you received from us, and you wish to make a complaint, please contact:
nib Travel Services
PO Box 912
South Cork DSU
Cork, Ireland
Phone: 0800 260 5081 (local call in the United Kingdom) or +353 21 237 8000 (outside the United Kingdom)
Email: CustomerCareGBR@worldnomads.com
If you remain dissatisfied after we have considered your complaint, it may be possible in certain circumstances to refer the complaint to Lloyd’s. Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from Lloyd’s at:
Lloyd’s Complaints
One Lime Street
London
EC3M 7HA
If you remain dissatisfied after Lloyd’s has considered your complaint, or you have not received a decision by the time Lloyd’s has taken eight (8) weeks overall to consider your complaint, you can refer your complaint to the Financial Ombudsman Service at:
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone Number:
From within the United Kingdom: 0800 0234 567 (calls to this number are free on mobiles and landlines) or 0300 1239 123 (calls to this number cost no more than calls to 01 and 02 numbers)
From outside the United Kingdom
+44(0) 20 7964 0500
Fax number: +44 (0) 20 7964 1001
Text number: 07860 027 586 call back service
The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above numbers or address, or view their website: www.financial-ombudsman.org.uk.
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For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
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For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
_________________
For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
worldnomads.clms@collinsoninsurance.com
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For policies purchased before 27 June 2024: