You can sign in to your World Nomads membership to make certain changes to your policy, view and print your policy certificate or policy wording.
If you cannot see your policy details in your membership, please read this article first, then contact customer service.
Information you can change before the policy starts:
|
Single Trip |
Annual Multi-Trip |
| Start date |
Once your trip start date has not passed. New start date must be within one year of date of purchase |
Once your policy start date has not passed. New start date must be within 30 days of date of purchase |
| Add high value items |
Once your trip start date has not passed |
Once policy start date has not passed |
| Cancel your policy within cooling off periods |
Cancel within 21 days of receipt of your documentation and you have not started your trip, made a claim or intend to make a claim |
Policy start date has not passed. No trips taken, you do not intend to or have submitted a claim. Within 21 days of receipt of policy documents. If policy start date has passed and all other criteria met, contact Customer Service |
Once you’re on the road and after the policy starts, you can:
- Extend your policy online through your World Nomads membership. You must do it before 11:59pm GMT/BST on the end date shown on your Certificate of Insurance and it’s subject to the terms and conditions in your policy (Single Trip only).
Anytime:
- View/print your Certificate of Insurance. We‘ll always store this in your membership.
Things you can’t change once the policy is issued:
- Your contact details. Let us know if you’ve made a mistake with your name, date of birth or have moved to a new address or change phone numbers etc. and we can update this for you.
- Your destinations. Contact us for advice if you change your itinerary or need to know if you’re already covered for a different country or region.
- Adventure sports. All plans come with a range of adventure sports included. It’s not possible to upgrade your cover once the policy is issued – Read this article on how adventure sports coverage works, then contact us to understand your options.
- Upgrading your policy mid trip: Sorry, it’s not possible to change the cover you have during your trip.
- Changing your mind to travel: You can’t cancel and get a refund once the refund (cooling off) period expires or if you’ve already started traveling. If we do decide to refund you in exceptional circumstances we will charge a premium for the time you have been covered and administrative fees.
Other mistakes:
If you’ve made any other mistake on your Certificate of Insurance or you’ve generally got issues, please contact us and we’ll try to fix it for you.
If you would like to get an instant quote click here.
Last updated: Jun 07, 2024 03:32 PM