Worldwide 24-hour Emergency Medical Assistance

Wherever you are, we’re there to help!

As featured in:

As featured in:

Emergency Medical Assistance for travellers from the UK

For policies purchased on or after 27 June 2024:

Emergency Medical Assistance: 24 hours, 7 days a week
Phone (from anywhere in the world): +44 (0) 144 444 2021
Email: worldnomads.assist@collinsoninsurance.com

For policies purchased before 27 June 2024:

Emergency Medical Assistance: 24 hours, 7 days a week
Phone (from overseas): +44 (0) 20 3093 1750
Email: worldnomadsassist@axa-assistance.com

Not British? Find the right Emergency Assistance team by changing your Country of Residence

Be prepared

So that our 24/7 Emergency Medical Assistance teams can assist you quickly, please be ready with the following:

Your policy number
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.

Toes caught in bike spokes

I was riding my bicycle along a remote stretch of road with my son on the back on a child seat. Somehow my son managed to get his toes through the frame of the bike and his foot caught in the spokes and brought the bike to a sudden stop. His foot and ankle were completely twisted around and facing backwards, his shoe and sock had come off and all the skin had been flayed off his ankle and heel – it looked like there was bone visible. My mobile phone would not work so I went to a nearby house where the 96-year-old owner called the ambulance. When the ambulance came they immobilized the foot and ankle and took us to the hospital. The emergency room could not determine whether it was a fracture in the growth plates or a severe sprain so they splinted it and referred my son to an Orthopedic doctor.

British nomad

This information is for United Kingdom residents only. You should carefully read the Policy Wording which contains all terms, conditions, limits and exclusions and the Insurance Product Information Document (IPID) to make sure this insurance is right for you.

World Nomads is a trading name of nib Travel Services Europe (UK Branch) which is authorised and regulated by the Financial Conduct Authority, FRN 988371. Registered Office: Birchin Court, 20 Birchin Lane, London, EC3V 9DU. Co/Est. No. FC039523/BR024629. The policy is underwritten by Collinson Insurance which is a trading name of Astrenska Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 202846).