Emergency Assistance for U.S. Residents
Wherever you are, we’re there to help!
- As featured in:
As featured in:
For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
Emergency Assistance for U.S. Residents
Our Emergency Assistance partners at Generali Global Assistance are available 24 hours, 7 days a week, 365 days a year from anywhere in the world. This is who you will call if you need emergency help while traveling. This can be for a medical reason or instances of theft, missing bags, or natural disasters. They are your first call for any emergency situation. They also have translators available, if that is needed.
Telephone: +1-877-289-0968 (toll free within the US and Canada)
Telephone: +1-954-334-8143 (Collect worldwide)
Email: ops@gga-usa.com
Not from the U.S? Find the right Emergency Assistance team:
Be prepared.
The Emergency Assistance team will want to quickly assist you, so please be ready with the following:
- Your plan number (if you have it on you)
- A contact number for where you are now
- The nature of your problem
- Your location
- Prescribed medication (if any)
Bitten by a tick in Colombia
I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
A.B. Norwegian Nomad in Colombia.
Before your trip, check the latest government advice for any travel alerts for your destination.