What To Do if Your Passport Is Stolen
To make a claim, these are the steps you need to follow if your passport is stolen.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
Did someone steal your bag with your passport in it? If you don’t have it locked up in a secure place, this can happen to you in even the ‘safest’ of places. If a thief makes off with your passport, you’ll want to get an emergency one ASAP and then get the process started for making a claim with your World Nomads travel insurance*. Use this guide to help you figure out the steps to take.
1. Report the incident immediately
Go to the relevant authorities and get a report of the incident. These authorities may include:
- The local police.
- The US embassy, diplomatic or consular mission.
Note: It's important to report the theft of your passport immediately to avoid identity theft and any other illegal uses of your document. Your travel insurance claim may also be affected if you don't report the theft to us within 20 days. Contact our Emergency Assistance team if you have any questions.
2. Get an emergency passport
Go to the nearest US Embassy or Consulate abroad to apply for a replacement passport. You'll need a passport photo, an ID (such as a driver’s license), proof of citizenship (birth certificate, photocopy of your passport), your travel itinerary and your airline and train tickets, and a declaration of a stolen or damaged passport.
For more tips on getting a passport abroad, go to the US Department of State.
3. Reschedule or cancel any affected travel arrangements
Contact any accommodation, tour, transportation and other providers to rebook or cancel any arrangements you may have scheduled. Make sure you get a printed confirmation of any changes or cancellations, and itemization of any refunds or additional fees.
4. Keep your receipts
If you think you'll need to make a claim, you'll need to keep original receipts and official reports as proof. Supporting documents should be submitted within 90 days and could include your travel itineraries; booking and cancellation confirmations for transportation and accommodations; and receipts for any other expenses.
5. Make a claim
Read over your insurance plan to see what’s covered and to check if any terms, conditions or exclusions apply. Depending on how and when your passport was stolen, you may be eligible for coverages like Trip Delay or Lost Baggage. With World Nomads, you can file your claim on our web site and send in any supporting documentation afterwards. But take note that timing is everything: You’ll need to inform us that you’re making a claim within 20 days of the theft and file the rest of your paperwork within 90 days.
If you have questions about coverage or the claims process, just ask us.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.
Travel Insurance Benefits: how we can take care of you
Trip Protection
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- Standard Plan: $2,500
- Explorer Plan: $10,000
- Epic Plan: $15,000
- Annual Plan: $5,000
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Protect your gear
Covers the loss, theft or damage of your bags, tech and gear.
- Standard Plan: $1,000
- Explorer Plan: $2,000
- Epic Plan: $3,000
- Annual Plan: $2,000
Protect your gear
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- Airline lost your gear?
- Bags delayed?
Help starts here.
The amounts listed represent the maximum benefit amount.
Protect your health
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Protect Your Trip
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- Baggage Delay
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Non-Insurance Services
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24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Wherever you are, we’re here 24/7 to help you in any emergency.
Are you in need of emergency assistance right now?
Contact Generali Global Assistance:
Telephone:
+1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada
Before your trip, check the latest government advice for any travel alerts for your destination.