No one wants to have a “my passport has been stolen” moment on their travels, but it can happen. Luckily, your World Nomads travel insurance plan provides coverage for the theft, damage to a passport or loss, provided you’ve taken reasonable care to safeguard your documents when travelling.
What can I make a claim for?
You can make a claim for the cost of a replacement document if your passport is stolen, lost by a common carrier, or accidentally damaged.
If you need to cancel or rearrange your trip due to your passport being stolen, lost or accidentally damaged you may be able to claim, up to policy limits, for:
- Any pre-paid, non-refundable transport, accommodation or activity expenses
- Reasonable and necessary additional transport and accommodation expenses, including phone calls and internet costs to contact us. Contact our 24/7 Emergency Assistance Team, who can advise you on how to obtain a replacement document, get emergency cash and any other part of the process.
Note: an AUD$100 excess is payable per event
What do I do if my passport is lost, stolen or damaged?
Report the loss, theft or damage of your passport immediately or as soon as you can to:
- The police and the common carrier/other service provider
- If your passport is stolen you must also immediately or as soon as possible notify the Australian Government, or report the theft to the nearest Australian diplomatic or consular mission
- Our 24/7 Emergency Assistance Team, who can help you coordinate a replacement document, get emergency cash and any other part of the process.
- Be sure to keep all documentation that you have reported the event as you’ll need this to make a claim.
What do I need to make a claim?
- Reports from local police, common carriers, service providers and any other relevant parties
- Receipts for passport processing fees
- Copies of all documentation provided by the Australian Government
- Receipts for pre-paid, non-refundable accommodations and any additional expenses incurred, should it apply to your case.
- You can make a claim online from anywhere in the world.
What’s not covered?
Travel insurance isn’t designed to cover everything and there are some things we can’t cover, including, but not limited to:
- If you hold multiple passports, we’ll only pay to replace one of them
- A loss arising from misplacing your passport, forgetting it or leaving it behind
- If your passport is left unsupervised, in public view or where you don’t take adequate and reasonable care to protect its safety
- Loss, theft of or damage where travel documents are stored with a storage facility, concierge or other service provider and they go missing, held for transport in the cargo hold, luggage trailer or on the roof, or left in a vehicle, boat, tent or camper trailer for any length of time.
Check out our What’s Covered guide for more information on stolen passports.
If you have any questions, please reach out – we’re happy to help. And when you’re ready, you can get a quote and buy online 24/7.
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the PDS for the full details on what’s not covered as well as the terms, conditions, limitation and exclusions. If you are unsure of anything, please contact us for assistance.
Related Articles
View more
Can't find the answer you are looking for?
Contact usOur contact details
We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 9:00am - 6:00pm (AEST/ADST)
- Saturday to Sunday closed (AEST/ADST)
Contact us
Before your trip, check the latest government advice for any travel alerts for your destination.