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Can I make a claim whilst I'm already overseas travelling?

Absolutely!

We understand that you might be away for extended periods of time, so our online claims system allows you to submit claims and liaise with our claims people while you are still traveling. Simply log in to your membership page to start the process and follow the prompts to submit your claim.

You can log in to your World Nomads membership and submit your claim online or contact the claims team.

Contact Claims

Phone: 1300 787 375 (local call in Australia) or +61 2 8256 1542
Email: claimsAUS@worldnomads.com
Fax: +61 2 8263 0494

Travel Claims
nib Travel Services
PO Box A975
Sydney South NSW 1235

Travel Claims operate during Australian business hours.

Travel insurance tip: Our claims team may ask you to supply the original documents to verify your claim, so you should keep these safe, just in case.

Also read the article 'How to make a claim'.

How do I make a claim on my travel insurance?

Last updated: Jun 16, 2024 11:28 PM

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

Be prepared, so that our Emergency Assistance teams can assist you quickly, please be ready with the following:

Your policy number
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

Contact us

Phone

From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1300 787 375

SMS:
+61 4 1720 4602

Email

assist@worldnomads.com

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us

Phone

Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542

Email

claimsAUS@worldnomads.com

By providing your country of residence, we can display information relevant to you

Your country of residence is the country where you:

Are a citizen or a legal resident
Have access to long term medical care through a national health insurance scheme and/or private health insurance (not including reciprocal health agreements)
Will be repatriated to for ongoing medical care if you’re unable to continue your trip
Have unrestricted, unconditional right of entry
Have a residential address

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We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.

As part of the nib group, we acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. View our Reconciliation Action Plan

Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027, NZBN 9429050505364) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461, NZBN 9429050505340), and is underwritten in Australia and New Zealand by Pacific International Insurance Pty Ltd, ABN 83 169 311 193, NZBN 9429041356500. nib Travel Services Europe Limited trading as nib Travel Services and World Nomads is regulated by the Central Bank of Ireland. nib Travel Services Europe Limited (Company Registration Number 601851), at City Quarter, Lapps Quay, Cork, T12 Y3ET, Ireland. In Europe the policy is manufactured by Collinson Insurance Europe Limited which is authorised and regulated by the Malta Financial Services Authority (Registration no. C89977). nib Travel Services Europe (UK Branch) is authorised and regulated by the Financial Conduct Authority, FRN 988371. Registered Office: Birchin Court, 20 Birchin Lane, London, EC3V 9DU. Co/Est. No. FC039523/BR024629. In the UK the policy is underwritten by Collinson Insurance which is a trading name of Astrenska Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 202846). WorldNomads.com Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc. (1585422), at 2201 Broadway, Suite 400, Oakland, CA 94612, USA, plans are serviced by Trip Mate, a Generali Global Assistance & Insurance Services brand, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al and non-insurance Travel Assistance Services provided by Generali Global Assistance, FootprintlD®, Blue Ribbon Bags, and Runway Health. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Chubb Seguros Brasil S.A. (CNPJ: 03.502.099/0001-18) at Av. Nações Unidas, nº 8.501, 27º andar -, Edifício Eldorado Business Tower, Pinheiros through the SUSEP Process 15414.900439/2015-34. All World Nomads entities listed above, including nib Travel Services Europe Limited, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).

Can I make a claim whilst I'm already overseas travelling?

Contact Claims

How do I make a claim on my travel insurance?

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Make a claim

Get emergency assistance

Can't find the answer you are looking for?

Contact our Emergency Assistance Team

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Contact our Claims Team

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