If you have had any issues during your travels and you need to make a claim, just contact our claims team after you've submitted your claim online.
You must follow the instructions set out in How to get help in the Product Disclosure Statement. Once the emergency is dealt with, you may need to submit a claim on your return. We will work directly with the Emergency Assistance team in the event of a medical emergency and keep you informed along the way.
How your travel insurance claim will be managed
nib Travel Services (Australia) can handle your claims under this policy on behalf of the insurer. We will work with you while assessing your claim. The claims assessment team will:
- Confirm receipt of your claim in writing within 10 business days upon receipt of a completed claim form, provide you with a claim number and allocate a case manager to your claim.
- Inform you in writing within 10 business days of receipt if additional information is required.
- Process your claim within 10 business days of receiving all necessary supporting documentation. The claims team determine which expenses are covered (or not covered), calculate the settlement value of your claim and inform you in writing of their decision on your claim.
- Deposit approved payments into your Australian bank account unless you advise us to pay someone else. We are not responsible for your bank fees or charges applicable to this payment.
Your claim will be managed by the claims team at nib Travel Services. If you have a question about your claim, please contact the claims team.
Contact the claims team
Phone: 1300 787 375 (local call in Australia) or +61 2 8256 1542
Email: claimsAUS@worldnomads.com
Fax: +61 2 8263 0494
Travel Claims
nib Travel Services
PO Box A975
Sydney South NSW 1235
World Nomads only partners with high-quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with their service please contact us by phone +61 2 8263 0400 or email us at help@worldnomads.com and we'll investigate further.
Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE, Australia Branch. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.
This is only a summary of cover and does not include the full terms and conditions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
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- Emergency Assistance Contact
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Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available: