Who pays depends on what’s happened!
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When you should pay upfront and claim back: If the total cost of your medical treatment is unlikely to exceed AUD$2,000, you'll pay for medical expenses and make a claim for reimbursement.
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When we will pay: If the total cost of your medical treatment is likely to exceed AUD$2,000, you must contact our 24/7 Emergency Assistance team as soon as possible; they will work closely with the Claims team who will confirm coverage under the policy and manage any potential claim. In the case of hospitalisation, our Emergency Assistance team will coordinate payment directly with the hospital wherever possible, provided cover under the policy has been confirmed by us.
It's important that you must let us know as soon as possible of any expenses as if you don't contact our Emergency Assistance team as required, we may not fully reimburse you for your expenses or for any evacuation or airfares that have not been approved or arranged by us and which were not reasonably necessary.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
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- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available: