For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Are you taking high value items with you on your adventures and want them covered for more than what’s automatically offered under the standard baggage limits for theft or damage?
With our travel insurance plans you have the option to upgrade and pay an additional premium to increase the cover for your tablet, laptop, camera, mobile phone or any other high value item (except jewellery) up to NZD$3,000 each. Some types of luggage aren’t covered by the policy, and can’t be specified, including bike, musical instruments, or watercraft (except surfboards).
How it works
To upgrade your cover for your high value items, simply list these items on your policy when you are purchasing and pay the additional premium.
You can also add high value items after you buy by logging into your membership, however you MUST add your high value items to your policy before your policy start date. It will be too late to add these items once your policy starts.
If you buy items while travelling, they can be covered under the standard baggage limits.
We don’t apply depreciation (wear and tear) to high value item claims, so you can claim up to the amount you insured it for. However, be aware that any specified valuable items claim will have the NZD$100 policy excess applied (per event).
What you pay
You can cover your high value item up to its original purchase price (up to NZD$3,000 max). Just make sure you have the receipt showing this purchase price and your ownership, as you’ll need it to make a claim.
The amount you pay to upgrade the cover on your high value item/s depends on two things: the cost of your high value item and how long you’re travelling for.
Does my insurance cover my tech?
What we can't cover
We do not allow for jewellery to be specified. Additionally, a specified item must be a personal item owned by you and that you take with you or buy on your trip, which is designed to be worn or carried about with you and where you can provide proof of ownership. So you won't be able to list a car (yes...some travellers have tried!) or any of the following as specified high value items.
- bicycles and bicycle accessories;
- sporting equipment over three years old;
- watercraft of any type (excluding surfboards);
- items for commercial use, including samples, stock and collections; tools of trade; business equipment
- firearms and weapons of any type;
- musical instruments;
- antiques;
- precious stones not set in jewellery; or
- perishable items
We'll pay for theft or accidental damage of your high value specified items according to the policy terms, conditions and exclusions outlined in the Policy Document.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
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Contact usOur contact details
We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
- Saturday to Sunday closed (NZST/NZDT)
Contact us
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.