For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Some countries require visitors to buy travel or medical insurance, and show proof of it on entry, as a requirement of entry to their country.
What to consider about Mandatory Travel insurance requirements:
- Country entry and visa requirements can change frequently, and many countries have introduced travel insurance requirements for all travellers in response to the COVID-19 pandemic.
- When planning a trip - you should always check with your tour operator or the country’s Ministry of Tourism to determine visa and entry requirements.
- Are there any specific coverage levels mandated? If so - check the benefit levels of the travel insurance plans on offer to make sure you're choosing the right plan for your travel.
You can read more about Mandatory Travel Insurance and what you need to know here.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
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Contact usOur contact details
We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
- Saturday to Sunday closed (NZST/NZDT)
Contact us
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.