The 24/7 Emergency Assistance team offers multi-lingual support for many different languages. Addtionally, the EA team provides access to translation services if required.
The customer services team and the claims team communicate in English.
You will need to translate any documentation into English before submitting your claim.
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Contact usOur contact details
We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
- Saturday to Sunday closed (NZST/NZDT)
Contact us
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.