Sometimes things happen that are outside of your control and result in you needing to make a change to your itinerary. With World Nomads, if your trip is interrupted, you may be able to reclaim costs for additional transport and accommodation incurred.
What’s covered?
- Trip interrupted before it starts: If you have to rearrange your trip following an insured event before you leave New Zealand, we may pay for reasonable additional transport and accommodation expenses incurred.
- Trip cut short: If during your trip, your travel is interrupted by an insured event, we may pay for reasonable and necessary additional transport and accommodation expenses incurred to rearrange, resume, catch up to, or end your original travel plans.
- Sudden illness or injury: If you’re unable to continue your trip due to an Insured Event and involving a sudden illness or serious injury to you or any of your traveling party, we may pay for reasonable and necessary additional travel and accommodation expenses you incur until you or they are medically fit to continue traveling.
How much am I covered for?
We offer two plans – Standard and Explorer – each of which offers different levels of coverage for Trip Interruption. It is up to you to choose what plan has the right level of coverage to meet your travel needs.
Note: be aware that there is a NZ$100 policy excess payable per claimable event.
What are insured events?
There are 14 insured events for Trip Interruption cover, including:
- The sudden death, sudden illness or serious injury of you, your close relative or a member of your traveling party
- Severe weather, natural disaster, hijacking or strike
- Theft or damage to your or a member of your traveling party’s passport, travel documents or credit cards
- Cancellation of a pre-paid overseas tour, conference, music concert, international sporting event, funeral or wedding.
Be sure to read your Policy Document carefully, and if you have any questions, contact us.
What if my flight is cancelled due to staffing issues or it’s been overbooked?
Our policies don’t cover you in the event your flight is cancelled due to staffing issues, or in the event you have been ‘bumped’ to another flight because it’s been overbooked. In these cases you should:
- First talk to your airline carrier about getting a new flight booked as soon as possible - either on another flight or with another airline
- If you have to stay overnight, ask your airline carrier about accommodation and meal vouchers – most airlines will have options available.
Note: If you choose to purchase another flight with another airline, you should be aware you may not be covered for these additional expenses.
Get a 24/7
With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
How do I claim?
If you need to make a claim, here’s something we prepared earlier: a step-by-step guide on how to claim.
Things that aren’t covered by Trip Interruption Insurance
Some of the things we won’t cover include:
- A loss arising from an existing medical condition
- If you travel against medical advice or neglect to adhere to New Zealand Government ‘Do Not Travel’ warnings issued prior to departure
- Any expenses for delays, rescheduling, or cancellation of scheduled public transport services arising from reasons within a carrier’s control, including but not limited to maintenance, repairs, schedule changes, service faults, corporate takeover, or industrial activity other than a strike
- You not providing receipts for your expenses in the event of a claim
- Any act or threat of terrorism
- Any other reason listed under the General Exclusions, which are applicable to all sections of the policy.
Want more information?
Find out more about related events including:
- What happens when your trip is canceled
- What to do if your flight is delayed or canceled
- What to do when someone at home is sick or injured
This is only a summary of coverage and does not include the full terms, conditions, limitations, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.
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Contact usOur contact details
We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
- Saturday to Sunday closed (NZST/NZDT)
Contact us
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.