What to do if you can’t go?
What to do if someone at home is sick or injured
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Did you know that our policies may cover you if a close relative at home falls ill or is injured you must change your travel plans? It doesn’t matter where you are, or what you’re doing, read on to find out how we can help.
- What's covered
- Contact the Emergency Assistance Team
- Rearrange or cancel your bookings
- Get it in writing
- Keep your itineraries and receipts
- What if someone gets Covid-19 and I can’t travel?
- How do I make a claim on my travel insurance?
- Got questions?
1. What’s covered?
If a close relative in your Country of Residence falls sick, is injured or suddenly dies we may cover cancelled travel expenses for:
- Pre-trip cancellation (only available after you purchase your policy, and before you leave home)
- Trip interruption
- Additional expenses
- Trip resumption
2. Contact World Nomads
If you need to change your travel plans because a close relative falls ill, is injured or suddenly dies, you must contact us.
3. Rearrange or cancel your bookings
As soon as you know that you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel.
If you decide to rearrange, we’ll only pay up to the benefit limits for unused, non-refundable expenses for the portion of the trip that you need to rearrange or cancel.
If you don’t rearrange or cancel as soon as reasonably possible, we won’t cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s necessary.
4. Get it in writing
To support any claims, you’ll need to provide us the with the following:
- Doctor or other medical practitioner’s report, confirming what happened and the nature of the illness or injury.
- Hospital admission report (if the person was admitted to hospital).
- Ambulance report (if they were involved).
- Police report (if they were involved).
- Any other relevant documentation related to what happened.
5. Keep your itineraries and receipts
Make sure to keep your receipts, itineraries and booking and cancellation confirmations, including details of any refunds received for any affected transport and accommodation, so that you can support your claim.
If you don’t have evidence to support your claim, we may not be able to pay any applicable benefits.
6. What if someone gets Covid-19 and I can’t travel?
Our policies have cover for some Coronavirus-related travel events (available on the Explorer Plan only), including having to cancel or postpone your trip because you or a member of your traveling party are diagnosed with Covid-19, or a close relative in your Country of Residence is hospitalised or dies from Covid-19, after your policy was purchased.
We’ve also included cover for overseas medical expenses and medical evacuation and repatriation related to your personal Coronavirus diagnosis, which is available on both the Standard and Explorer plans.
How do I make a claim on my travel insurance?
7. Got questions?
Be sure to read the Policy Wording and General Exclusions for other scenarios and expenses we don’t cover so there’ll be no surprises if you need to use your cover. If you are unsure about your level of travel cover, please get in touch.
All travel insurance plans are different, and cover will vary, depending on what's happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Wording will always have the full terms, conditions, limitations and exclusions of the policy. You can contact us if you’re not sure.
Travel Insurance Benefits: how we can take care of you
Trip Protection
Protect your hard earned vacation from unexpected cancellation before you leave home.
- Explorer Plan: USD $10,000
- Standard Plan: USD $5,000
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Overseas Medical Insurance
Take the pain out of medical costs while traveling overseas.
- Explorer Plan: Unlimited, up to 12 months
- Standard Plan: USD $5,000,000
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
We'll get you to hospital quickly.
- Explorer Plan: USD $500,000
- Standard Plan: USD $500,000
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Cover your stolen or damaged gear and tech.
- Explorer Plan: USD $3,500
- Standard Plan: USD $2,500
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Overseas Medical & Dental Expenses
- 24 hour Emergency Assistance
- Emergency Medical Transport
- Repatriation & Travel Expenses
- Pre-Trip Cancellation
- Trip Interruption
- Resumption of Trip
- Travel Delay
- Missed connection (Explorer)
- Hijacking (Explorer)
- Baggage & Personal Items
- Passport & Travel Documents
- Personal Liability
- Rental vehicle insurance excess (Explorer)
- Personal accident (Explorer)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Before your trip, check the latest government advice for any travel alerts for your destination.