If your gear has been stolen or damaged, here's how we can help.
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Whether you’re carrying expensive sports gear, a wedding outfit, or just your everyday essentials, World Nomads travel insurance offers coverage for theft, loss, or damage of your luggage and personal effects.
As long as you can provide proof your baggage was lost, stolen or damaged and you have receipts that show the date and cost of your purchases, our plans may help cover the cost of replacing or repairing:
It’s our choice if we replace or repair an item and various policy limits may apply. If you’re traveling with a number of valuable items you can also buy extra coverage for specific high value items at the time of getting a quote.
You will need to report your luggage as stolen to the relevant person at the location as soon as possible. Depending on where you are at the time, that could be airline staff, the driver on public transport, a train conductor, accommodation staff or a restaurant manager.
If your luggage has been stolen on public transport (e.g., bus, train or airplane):
If your luggage has been stolen from your accommodation
If your luggage has been stolen on a tour or at a public venue (e.g., airport, museum, restaurant, sports stadium)
You’ll need to report the theft to the police as soon as reasonably possible after it occurs and get written evidence that you've reported it to the police, such as a written police report.
If your mobile device (phone or tablet) is lost or stolen:
If your credit cards are stolen:
Contact your bank and/or credit card provider as soon as possible. They should be able to block any future charges and potentially reverse any fraudulent charges that have already taken place and cancel the card if required. Your bank or credit card provider may also be able to help you access money without a card.
You’ll need to keep all your receipts, paperwork and other relevant information regarding the theft, along with your itineraries and booking and cancellation confirmations of any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
If you’re ready to start exploring our travel cover options and optional extras, then visit our Get a Quote page and tell us your travel details. For more information check out our FAQ article on baggage cover and personal effects and read your Policy Wording carefully before you buy.
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
On October 8, 2013, I was trying to go back home by taxi. But I had to change taxi and walk for 30meter to get next taxi. It was little dark 7pm. At the time, I was surrounded by 3 or 4 men. A man choked me and another guy tore off my small bag, and they ran away. There were a camera, passport, watch, wallet with 300 rand and credit card, cellphone, USB Internet modem and so on. I explained to taxi driver and he helped me to bring home without pay. And my house owner helped me to go to police station and explained everything.
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Cover your stolen or damaged gear and tech.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
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Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Here are our most frequently asked questions about buying travel insurance for baggage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Before your trip, check the latest government advice for any travel alerts for your destination.