We know how difficult it is to be overseas without a passport so we’ve designed our travel insurance to give you the extra level of support you need to get a replacement passport.
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File a police report as soon as possible and obtain a written document confirming the theft. This will be required for both the embassy and travel insurance claims. Relevant authorities may include:
Important: For certain countries, it is an offence not to report the loss or theft of your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact us if you need help with this.
Reach out to the nearest embassy or diplomatic mission of your country of residence to begin the process of obtaining an emergency passport or a replacement. To organise a replacement, you may need:
If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.
As soon as you know that your travel plans are affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any plans you may have.
Make sure you get confirmation from them in writing of the changes or cancellation and keep receipts and details of any refunds or extra fees paid. Always keep a record of the police report, embassy correspondence, and any receipts for related expenses.
If you have a policy with us, tell us. Contact the 24/7 Emergency Assistance team to guide you through the process.
Having travel insurance can help mitigate the financial and logistical challenges of replacing a stolen passport. Key areas of coverage include:
By taking proactive steps and understanding your insurance coverage, you can handle passport theft more efficiently and reduce its impact on your travels.
To find out more about how to make a claim click here.
Understanding the limitations of travel insurance can help prevent claim issues. Common exclusions include:
While we’ll help cover the cost of replacing your passport, some of the things we won’t cover include:
When you get a travel insurance quote, you’ll be able to compare the coverage of each plan so you may determine the best travel insurance plan for your needs. If you’re unclear about anything at all, get in touch with us.
The features and benefits described are a summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Policy Wording
I was trying to go back home by taxi. But I had to change taxi and walk for 30m to get another taxi. It was 7pm and dark. At the time, I was surrounded by 3 or 4 men. A man choked me and another guy tore off my small bag, and they ran away. There were a camera, passport, watch, wallet with 300 rand and credit card, cellphone, USB Internet modem and so on. I explained to taxi driver and he helped me to bring home without pay. And my house owner helped me to go to police station and explained everything.
Protect your hard earned vacation from unexpected cancellation before you leave home.
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Take the pain out of medical costs while traveling overseas.
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We'll get you to hospital quickly.
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Before your trip, check the latest government advice for any travel alerts for your destination.