Make a Claim Online
It's easy to make a claim online, from anywhere in the world.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
File your claim online 24/7
Having been on the road for long periods ourselves, we know that waiting until you get home to file a claim isn’t always ideal. World Nomads gives you the freedom to make a claim from wherever you are and whenever you like, so you can keep traveling.
How to file a claim in 5 easy steps
1. Things happen
Don’t panic. If you're experiencing a medical emergency, call our 24/7 Emergency Assistance Team. Keep your plan number handy and be ready with a phone number where you can be reached. If this isn’t a medical emergency and you’d like to discuss another situation, you can call Customer Service at Trip Mate (our claims administrator) at 1-844-207-1930 or wnclaims@tripmate.com. *Expected response time is 24-48 hours and no expense or event will be a guarantee of coverage without a claim filed.
2. Start a claim
If you have your travel protection plan information handy, you can start a claim by logging on directly to the e-claims portal, which is managed by Trip Mate (our claims administrator). You will then enter your email address and create a password.
Nomads Tip: Locate both your plan number (starts with the letter 'F') and your policy number (starts with a 'WN'); you’ll need to input both on the online claim form.
If you do not have your plan information readily available, you can log on to your World Nomads member account here. You will then have access to your plan information and there will be a link to take you to the Trip Mate e-claims portal.
3. Follow the prompts
On the e-claims portal, you’ll first enter your World Nomads plan number:
Standard (F400B), Explorer (F400E), Epic (F400P) or Annual (F400A)
You’ll then be prompted to pick the coverage that applies to your claim (medical expenses, baggage delay, etc.). If you have two claims to file, such as Trip Interruption and Trip Delay, you'll need to complete two separate claims.
Continue to follow the prompts as the portal guides you through filing a claim and submitting your relevant documents. If you don’t have all your documents ready, you can save your claim as a draft and go back to it.
4. Upload & click submit
Upload the required documents to support your claim, like receipts or medical notes. Your claims process will go faster and smoother with all relevant documents uploaded to the portal. You’ll need proof of all your expenses and the cause of your claim. Once you hit ‘submit’, you’ll receive an email back with your claim number within 24 hours. You can use this claims number to check in on your claim.
5. Keep calm & travel on
The claims team will be in touch via email if more information is needed and we will keep you updated on the status of your claim. On average, the claims process takes 10-15 business days but can take up to 30 days from the time Trip Mate receives the completed claim forms and supporting documentation via email. You can check in on your claim by going to https://travelclaimsonline.com/claim_status.
Tips for Making a Claim
- Scan receipts and/or take photos of your belongings before you depart on your trip. If you need to make a claim for lost, stolen or damaged bags or gear, you’ll need proof that you own the items you are claiming for.
- Remember that travel insurance is considered secondary, or excess. This means that in all cases, you must first try to seek compensation from other sources, like your home health insurance or an airline.
- If you experience a travel delay or cancelation by your airline, you must first try to get the issue resolved with them directly. You must get the reason for the cancelation or delay in writing, and seek compensation from them first. As of 2024, US airline passengers have clearly defined rights to refunds and compensation, as outlined by the Department of Transportation. Exercise your rights first with the airlines and then determine if you have an additional travel insurance claim. If you do, you’ll need documentation to prove the cause of the travel disruption and what the airline offered or provided you.
- If your bags are lost by an airline, first try to resolve the issue with them and keep a copy of the paperwork. Check out our article on baggage and gear for details on what may be covered and how to expedite the return of your luggage.
- If your bags are damaged by a travel provider (like an airline or train), report damage of your stuff to them first and keep a copy of the paperwork. Ask for compensation from your travel provider first before you file a travel insurance claim.
- Theft at your destination? Report it to the police as soon as possible (you’ll need the police report to file a claim)
- If you are hurt or sick and need to seek medical care during your travels, medical costs should be paid upfront and receipts/itemized bills from the provider should be sent to your primary insurance first. Send us a copy of any expenses denied by your primary insurance for us to review with your claim.
- Gather any other documentation that may be related to your claim (i.e. new flight itinerary, doctor’s notes etc.). You’ll need to submit the documentation, including proof of loss as soon as possible or within 90 days after the date of the loss.
Your top claims-related questions answered
A painless and intuitive claims process
I was pickpocketed while in Mexico City and had my new iPhone stolen as well as my driver’s license. The claims process for World Nomads was painless and really intuitive. I simply logged everything online. The resolution was extremely fair, and I would be happy to recommend World Nomads to anyone.
Travel Insurance Benefits: how we can take care of you
Trip Protection
Protect your hard earned vacation from unexpected cancellation.
- Standard Plan: $2,500
- Explorer Plan: $10,000
- Epic Plan: $15,000
- Annual Plan: $5,000
Trip Protection
- Unexpectedly hospitalized?
- Travel companion unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Insurance
Take the pain out of medical or dental costs.
- Standard Plan: $125,000
- Explorer Plan: $150,000
- Epic Plan: $250,000
- Annual Plan: $100,000
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Evacuation
We'll provide assistance to get you to the hospital or home quickly.
- Standard Plan: $400,000
- Explorer Plan: $500,000
- Epic Plan: $700,000
- Annual Plan: $100,000
Emergency Evacuation
- Hurt abroad?
- Need a hospital urgently?
- Medevac home?
Help starts here.
Protect your gear
Covers the loss, theft or damage of your bags, tech and gear.
- Standard Plan: $1,000
- Explorer Plan: $2,000
- Epic Plan: $3,000
- Annual Plan: $2,000
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
The amounts listed represent the maximum benefit amount.
Protect your health
- 24/7 Emergency Assistance Help Line
- Emergency Medical & Dental Expenses
- Emergency Evacuations
- Bedside Companion Travel
- Emergency Medications
Protect Your Trip
- Trip Cancellation
- Optional Cancel for Any Reason (Explorer or Epic)
- Trip Delay & Trip Interruption
- Missed Connection (Explorer or Epic)
- Rental Car Damage (Explorer, Epic or Annual)
Protect Your Stuff
- Baggage Delay
- Passport and Visa Loss
- Lost or Stolen Bags
- Personal Tech, Equipment & Gear
- Baggage Return After Evacuation
Non-Insurance Services
- Medical & Non-Medical 24/7 Emergency Assistance Line
- Translators Available
- Pre-Departure Telehealth Services
- Portable Health Records
- Delayed or Lost Baggage Tracking and Delivery
24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Wherever you are, we’re here 24/7 to help you in any emergency.
Are you in need of emergency assistance right now?
Contact 24/7 Emergency Assistance:
Telephone:
+1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada
Before your trip, check the latest government advice for any travel alerts for your destination.