What To Do if You’re Hurt in an Accident
Learn how travel insurance could help if you're hurt in an accident.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
1. Safety first
Make sure everyone is safe and out of immediate danger. Call the local authorities if you need help (make sure to save the emergency number in your phone!).
2. Seek medical attention
Get medical help from a health care practitioner, such as a doctor, or by going to a hospital. If you contact the 24/7 Emergency Assistance team, they can help direct you to nearby medical facilities or help translate for you, should that be needed. Once you are safe, notify the Emergency Team, if you haven't already, to ensure you are receiving the appropriate care and to work out medical bill details. In many cases, you’ll need to pay before leaving the hospital.
3. Get it in writing
After an accident, gathering documents may be the last thing on your mind. However, it’s important to get the right paperwork before leaving the scene of the accident or the hospital. Ask your travel companion for help if you need to. The types of documents we’re looking for include:
- Doctor or other medical practitioner’s reports.
- Hospital admission reports showing the chief complaint of your visit and your diagnosis.
- Ambulance and medical evacuation reports.
- Police reports (if applicable).
- Itemized invoice showing all services rendered with diagnosis.
4. Keep your receipts
In addition to official reports, you'll also need to keep original receipts as evidence for your claim. You’ll need to notify us within 20 days that you’re making a travel insurance* claim and submit your documentation within 90 days.
Supporting documents could include your travel itineraries, receipts for accommodations, prescription medication, ER costs, and hospital and physician reports. We reserve the right to reduce or reject your claim should you not have the proper records.
5. Need to know more?
Read over your insurance plan to see what’s covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim through our website and send in any original documentation within 90 days.
If you have questions about coverage or the claims process, just ask us.
As always, all benefits are subject to our confirmation of the purchase of the plan, the written claim documentation we receive, and the plan provisions. You can compare our plans side-by-side when you get a quote to help you decide which one is right for you.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.Travel Insurance Benefits: how we can take care of you
Trip Protection
Protect your hard earned vacation from unexpected cancellation.
- Standard Plan: $2,500
- Explorer Plan: $10,000
- Epic Plan: $15,000
- Annual Plan: $5,000
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Insurance
Take the pain out of medical or dental costs.
- Standard Plan: $125,500
- Explorer Plan: $150,000
- Epic Plan: $250,000
- Annual Plan: $100,000
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Evacuation
We'll provide assistance to get you to the hospital or home quickly.
- Standard Plan: $400,000
- Explorer Plan: $500,000
- Epic Plan: $700,000
- Annual Plan: $100,000
Emergency Evacuation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Covers the loss, theft or damage of your bags, tech and gear.
- Standard Plan: $1,000
- Explorer Plan: $2,000
- Epic Plan: $3,000
- Annual Plan: $2,000
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
The amounts listed represent the maximum benefit amount.
Protect your health
- 24/7 Emergency Assistance Help Line
- Emergency Medical & Dental Expenses
- Emergency Evacuations
- Bedside Companion Travel
- Emergency Medications
Protect Your Trip
- Trip Cancellation
- Optional Cancel for Any Reason (Explorer or Epic)
- Trip Delay & Trip Interruption
- Missed Connection (Explorer or Epic)
- Rental Car Damage (Explorer, Epic or Annual)
Protect Your Stuff
- Baggage Delay
- Passport and Visa Loss
- Lost or Stolen Bags
- Personal Tech, Equipment & Gear
- Baggage Return After Evacuation
Non-Insurance Services
- Medical & Non-Medical 24/7 Emergency Assistance Line
- Translators Available
- Runway Health
- FootprintID
- Blue Ribbon Bags
24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Wherever you are, we’re here 24/7 to help you in any emergency.
Are you in need of emergency assistance right now?
Contact Generali Global Assistance:
Telephone:
+1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada
Before your trip, check the latest government advice for any travel alerts for your destination.