For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
It's easy to contact our claims team after you've submitted your claim online.
As we've recently changed our insurer, please select the date you bought your policy:
Policies purchased on or after 27 June 2024
Claims Services
Visit https://worldnomads.collinsoninsurance.com/ to lodge your claim online directly with the insurer. This is the preferred and most efficient way to make a claim.
Belgium
Phone: +44 (0) 333 333 9621
Email: worldnomads.clmsbe@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
Denmark:
Phone: +44 (0) 333 333 9619
Email: worldnomads.clmsdk@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
Germany:
Phone: +44 (0) 333 333 9618
Email: worldnomads.clmsde@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
Netherlands:
Phone: +44 (0) 333 333 9617
Email: worldnomads.clmsnl@collinsoninsurance.com
Website: https://worldnomads.collinsoninsurance.com
For policies purchased before 27 June 2024:
Claims Services
Log in to your membership at: worldnomads.com/Member and submit your claim online through your policy.
Belgium
Phone: +32 (0)2 808 66 32
Website: worldnomads.claims.axa.travel
Denmark:
Phone: +45 89 87 30 23
Website: worldnomads.claims.axa.travel
Germany:
Phone: +49 (0)335 5622 3012
Website: worldnomads.claims.axa.travel
Netherlands:
Phone: +31 (0)20 8080731
Website: worldnomads.claims.axa.travel
Monday - Friday 9:00am - 5:00pm (UK time)
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- Emergency Assistance Contact
- Claims contact
Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
Denmark
worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
Netherlands
worldnomads.clmsnl@collinsoninsurance.com
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For policies purchased before 27 June 2024: