If you need to get to hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then call the emergency medical assistance team and they can direct you to the nearest, most suitable medical facility.
If required, the medical assistance team can sort out your admission to hospital, arrange emergency transport and talk directly with your treating doctor about your condition. Where cover is confirmed, they will also arrange, through your insurer, for your bills to be paid direct where possible.
If you've been taken to hospital already, have received medical treatment or need emergency transportation, then you (or someone else) must contact the emergency medical assistance team as soon as reasonably possible. If you don't let them know, your cover may be limited. If you've paid the bills already, you can make a claim online direct with the insurer or through your policy in your World Nomads membership.
Remember, travel insurance is made for emergency medical and dental treatment overseas following unexpected and serious illnesses or injuries, not general check-ups. Please check your policy wording carefully for full details on what's covered and not covered if you're expecting your insurer to pay for your medical bills. You'll find these documents stored in your World Nomads membership.
What should I do if I have an emergency while traveling?
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Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
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For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
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For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
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worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
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worldnomads.clmsnl@collinsoninsurance.com
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For policies purchased before 27 June 2024: