What is the travel insurance policy excess/deductible?

A €100 policy excess applies for all claims, unless otherwise stated in the Table of Benefits in your policy wording.

A policy excess is a deductible, payable per insured person, per event. 

For example:
If you have pain-relieving treatment and you pay €250 in total medical expenses for this one event, you will be reimbursed €250 minus the excess €100, thus you will receive €150.

You only pay one excess for each event. 

Sorry, it's not possible to buy out or remove the policy excess.


Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Medical Assistance Team

For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 27 June 2024:


+44 (0) 144 444 2015


+44 (0) 144 444 2017


+44 (0) 144 444 2018


+44 (0) 144 444 2019

_________________

For policies purchased before 27 June 2024:


+32 (0)2 808 66 32


+45 89 87 30 23


+49 (0)335 5622 3012


+31 (0)20 8080731

Email

For policies purchased on or after 27 June 2024:

worldnomads.assist@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024

worldnomadsassist@axa-assistance.com

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

Contact us

Phone

For policies purchased on or after 27 June 2024:


+44 (0) 333 333 9621


+44 (0) 333 333 9619


+44 (0) 333 333 9618


+44 (0) 333 333 9617

_________________

For policies purchased before 27 June 2024


+32 (0)2 808 66 32


+45 89 87 30 23


+49 (0)335 5622 3012


+31 (0)20 8080731

Email

For policies purchased on or after 27 June 2024:

Belgium

worldnomads.clmsbe@collinsoninsurance.com

Denmark

worldnomads.clmsdk@collinsoninsurance.com

Germany

worldnomads.clmsde@collinsoninsurance.com

Netherlands

worldnomads.clmsnl@collinsoninsurance.com

_________________

For policies purchased before 27 June 2024:

https://worldnomads.claims.axa.travel