On Tuesday April 16, 2024, heavy rainfall fell over the United Arab Emirates and Dubai, causing major flooding and widespread damage. Dubai International Airport’s runways are submerged in water, and access to the airport by road has been limited. Flights continue to be delayed and cancelled and the disruption to travel is anticipated to be significant.
Policies purchased after Tuesday 16 April 2024 will not provide cover for losses arising from this flooding event as the event had already started and can no longer be considered unforeseen.
This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact our international assistance team as soon as it’s practicable and safe to do so.
How does this event affect your cover
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If you already had a policy with us, coverage is available subject to the policy terms and conditions and exclusions.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance as a first step.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimize losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
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